Measure What Matters
Focus on the metrics that impact your customers’ perception
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Stay ahead of the Competition
1
Benchmark Against Competitors
Identifying gaps helps you pinpoint areas for improvement.
2
Prioritize Actionable Improvements
By focusing efforts on the factors contributing most to your score, you’ll efficiently build trust and visibility.
3
Track Progress and ROI
A strong reputation score is a trust signal that sets your business apart and influences purchase decisions. By linking improvements to measurable outcomes, you can justify investments.
Actionable insights at your fingertips.
Along with your score, receive tailored recommendations to improve it. Whether it’s responding to reviews, updating your business profile, or engaging more on social media, the Online Reputation Score helps you take the right actions.
Boost Your Online Reputation Score
Online Listing
On Google or Yelp or wherever customers look for your business
Social Media
Presence on platforms where your customers usually visit
Frequent Updates
To your business listings or social media pages to keep everyone informed
Website & App
For your own business that allows you to more creatively present your products & services
Respond
Promptly to your customers on chat, email, phone or social media
Automate
Basic responses that help your customers get the information they need right away
Personalize
Communication with your customers to address their unique concerns
Proactively
Reach out if you need additional feedback or would like more information.
Encourage
Your customers to leave reviews based on their experience
Follow-Up
With your customers to provide feedback if they missed it initially
Take Action
To make improvements that your customers suggest
Appreciate
The time your customers take to provide feedback
Campaigns
That target just the right segment of your customers with the right product or service
Messages
That provide real value to your customers sent via Emails, SMS or WhatsApp depending on what your customers prefer
Feedback
About products and services from each customer to help you improve
Analytics
That tell you how effective your strategy is and any gaps or areas of improvement
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